Is this the right route?
Describe the issue and understand whether e-Jagriti may fit or another official route should come first.
Consumer complaint services
Resolve a problem with a product or service.
Understand the right route, prepare your documents and complete your complaint with step-by-step assistance.
e-Jagriti services
What would you like to do?
Start with the task you need. You can understand the process without signing in.
Find local support
Which Consumer Commission should I use?
Explore state and district-level starting points without decoding a directory first.
Before you begin
Know the process before the form asks.
Get the information that helps you decide and prepare—without reading an entire legal manual.
Your document checklist
See what is required, what is conditional and what is still missing.
Invoice Seller messages Affidavit
Fee and Commission
Estimate the likely level and statutory fee from the amount paid.
₹0up to ₹5 lakh
Time and effort
Separate preparation time from scrutiny and historical case duration.
15–25 min PrepareVaries ScrutinyHistorical range Resolution
Live example3 of 3
Document readiness
1Invoice received
2Checking readability and dates
✓Ready for review
Guidance is based on official e-Jagriti material. Final requirements may vary by Commission.
Common questions
Answers before you begin.
Short explanations based on the public e-Jagriti guidance.
How can I file a consumer complaint online?
Create or sign in to your e-Jagriti account, complete your profile, choose file a new case and follow the complaint stages. This redesign first checks the route and prepares your information before the filing form.
What should I keep ready before filing?
Keep your invoice or payment proof, correspondence with the seller, supporting photos or documents, the opposite party’s address, your complaint document and affidavit ready.
Do I need to pay a filing fee?
The fee depends on the value involved and the applicable Consumer Commission. The assisted flow shows an indicative fee before the final review; verify the amount shown by the authorised portal.
Can I save my work and continue later?
Yes. The redesigned journey shows a saved draft and the next incomplete step. The hackathon version demonstrates this with fictional information.
Can I speak instead of typing?
Yes in this prototype. Give microphone permission, speak one answer, review the transcript and edit it before continuing. Never speak an Aadhaar number, OTP, password or payment PIN.
Where can I get official support?
The official e-Jagriti helpdesk is available on government working days from 9:30 AM to 5:30 PM at 011-2430-5703, 011-2430-5728 and 011-2430-5766.